Privacy policy

1. General

1.1. This policy is regarding privacy and marketing (”Privacy Policy”) and describes how The Mano Company Aps , CVR: 38693298, e-mail: admin@hellomano.com (”The Mano Company Aps,” ” we”) collects, uses, shares, and stores your data.

1.2 This Privacy Policy is applicable to the provision of services and products by The Mano Company Aps related to, customer service, visits to our website and other contact with The Mano Company Aps, This Privacy Policy also applies to the processing of data related to The Mano Company Aps clients.

1.3 You should always feel secure when you give us your data.  This privacy policy is intended to explain how we ensure that your data is processed in accordance with the applicable data protection regulations.

2. Responsibility for Personal Data

2.1 The Mano Company Aps is responsible for The Mano Company Aps’s use of your data, and is responsible for ensuring that your data is processed in accordance with the law.

3. When do we process your personal data?

3.1 We collect and use your personal data when you visit our website and contact us for customer service or information.

3.2 The Mano Company Aps may collect and use your data when you visit our website, or when you in some other way contact us.  

3.3 If you are a client, The Mano Company Aps also collects the data that you gave when entering the project agreement with us.

3.4 The Mano Company Aps also collects data during the time that you are a user on our website related to how you use the website.

4. Which data do we collect?

4.1 The Mano Company Aps collects and stores

• Your email address
• Your IP-address and information about your use of The Mano Company Aps’s website 

5. Why do we collect your data?

5.1 The Mano Company Aps clients
The Mano Company Aps collects your data for a number of different reasons.  Primarily, we collect your data in order to:

• Manage our relationship with you as a client and provide our services;
• Give you relevant information and promotions via email
• Improve our offerings to our clients by further developing our services, products, and online features;
• Prevent fraud and develop our risk management; and
• Follow applicable legislation, such as accounting laws

5.2 Your data can also provide the basis for market and customer analyses, market research, statistics, business tracking and business development related to the purchase of goods and services.

6. Legal basis for processing your data

6.1 This section describes the legal framework in which The Mano Company Aps collects and processes your data.

6.2 We use your data in order to fulfill our contractual obligations to you as a client. On this same legal basis, we also collect data about you as a visitor to our website, including your behavior on our website and interactions with The Mano Company Aps.

7. How long do we save your data?

7.1 Your data will only be saved during the allotted time period to fulfill the purpose for which the data was collected, in accordance with this privacy policy. In certain cases, The Mano Company Aps may store your data over a longer time period in order to meet certain legal requirements, for example if a juridical process is underway.

7.2 The Mano Company Aps stores client data for at most 36 months after the customer last visited the website of The Mano Company Aps or interacted with The Mano Company Aps.

8. Who do we share your data with?

8.1 The Mano Company Aps may share your data with third parties such as The Mano Company Aps’s affiliates, cooperative partners, and providers of payment and communications services. The Mano Company Aps may also share your data with companies that provide address updating services to ensure that we have your correct address information.

8.2 The third parties, with whom The Mano Company Aps shares your data or to which The Mano Company Aps in some way provides information about clients, may only use your personal data for the purpose of selling or marketing The Mano Company Aps or The Mano Company Aps’s affiliate’s and cooperative partners’ products and services, or in connection to The Mano Company Aps’s contract with you as a client. If you purchase our goods or services via credit, your personal data may be shared with a credit bureau.

8.3 Your personal data may be shared with by The Mano Company Aps with relevant administrative authorities in order to fulfill The Mano Company Aps’s legal interests or to detect, prevent, or note fraud and other security or technical issues.

8.4 The Mano Company Aps may send your data to countries outside the EU/EES in cases where The Mano Company Aps’s providers or cooperative partners are located there. If your data is sent to a land outside the EU/EES, The Mano Company Aps will take the necessary steps to ensure that your data remains protected and that your data is transferred in accordance with relevant legal frameworks.

8.5 We will not sell your data to third parties.

9. Amendments to our Privacy Policy

9.1 The Mano Company Aps has the right to amend our Privacy Policy at any time. We will promptly notify you of changes to our Privacy Policy. If you do not accept the amendments, you have the right to terminate your contract with The Mano Company Aps before the amendments to our Privacy Policy are actualized. You can terminate your contract by contacting The Mano Company Aps.

10. Protection of your personal data

10.1 You should always feel secure when you leave your data with us.  The Mano Company Aps has therefore taken the necessary security measures to protect your data from unauthorized access, changes, and erasure. All information and data regarding our clients is saved in a database that is protected by access control and a firewall.

11. Your rights

11.1 The Mano Company Aps is responsible for ensuring that your data is managed in accordance with applicable laws.

11.2 The Mano Company Aps will, at your request or our own initiative, correct, disassociate, delete, or supplement information that is found to be incorrect, incomplete, or misleading.

11.3 You have the right to request:

  • Access to your data

This means that you are entitled to request a record of our processing of your data. You can even receive a copy of all your data that we manage. You have the right to, free of cost, obtain a record of which of your data we have registered, the ways in which your data is used, and the recipients and future recipients of your data. You also have the right to information about from where your information has been collected if it hasn’t been received directly from you, instances of automated individual decision-making (including profiling), as well as the predicted time period during which your information will be stored or the criteria that is used to stipulate the period. In your record you also have the right to receive information on your general rights that are given in this section.  We may request more information from you in order to protect your data.

  • Amend your data

At your request, we will amend any mistakes or incomplete information that we have about you.

  • Erase your data

You have the right to request that your personal data is deleted if it is no longer needed for the purpose for which it was originally collected. However, we may have a judicial obligation to retain your data and therefore not delete it, for example for accounting or tax purposes. In that case, we will end all processing of your data that is undertaken for purposes other than legislative compliance.

  • Limitations of use

This means that your data may be blocked from being used for reasons other than our specified limited purposes. You can, for example, request a limitation when you deem your data to be incorrect or when you have requested correction under point.

11.3.2. During the period in which your data is being corrected, use of your data will be limited.

11.4 The Mano Company Aps will inform each recipient of which data has been shared, in accordance with point 10 above, regarding any corrections to or erasures of data, as well as limitations to the processing of data.

11.5 You are entitled to data portability.  Under certain conditions, you are entitled to extract and transfer the data concerning you in a structured, commonly used, and machine-readable format to another party responsible for your personal data.

11.6 You are entitled to object to the processing of your data performed of the basis of a balance of interests. If you object to such processing, we will only continue the processing if there are legitimate reasons for the treatment that weigh over your interests.

11.7 If you do not wish for us to use your data for direct marketing, you are always entitled to object to this processing by emailing admin@hellomano.com. We will cease the processing of your data for such marketing purposes after receiving your objection.

11.8 You are entitled to lodge any complaints regarding the processing of your data to the Data Inspectorate.

12. Cookies

12.1 We use cookies when you visit our website. You can find more information about how we use cookies in our cookie Policy.
 

13. Contact information

13.1 Do not hesitate to contact us if you have any questions about our Privacy policy, use of your personal data, or if you would like to request a record. Our contact information can be found below.

The Mano Company Aps
Visbygade 16,1
2100 Copenhagen Ø